Returns and Refund Policy:

Our Returns & Refunds Policy is up to 14 days. If 14 days have passed since your delivery date, unfortunately, you cannot return any items. 

To be eligible for a refund, your item(s) must be unworn, unwashed and in the same condition that you received it.

We recommend that you carefully try new items on indoors, just in case you need to return them. 

We do not offer returns or refunds on custom items such as customised bandanas and hoodies. Sale items are NON returnable.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges.

Returns Process:

Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair to the return address below:

Precious Pawfect Paws

33 Blackhorse Drive, 

Old Stratford, 

Milton Keynes, 

MK19 6FJ

Please note that you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

Refunds:

Once your return is received and it has been inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or missing refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at:

[email protected]

MISSING ORDERS

We are not responsible for delays or stolen orders. Please contact Royal Mail with enquiries to missing orders. If they have been shipped back to us due to an insufficient address we will be able to re send this out to you but the postage will need to be repaid and a reliable address used. 

Exchange Policy

We do NOT accept exchanges at this time. We recommend following the return policy above for the return of your product and then re-purchasing your desired size and/or colour.

Brand Rep Codes

Please note only one brand rep code can be used per purchase and cannot be used on sale items.

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